Shipping & Returns

Customer Care

Shipping & Returns

Made for You

Every By Her Authentic Voice® piece is pressed to order at the Her Authentic Voice® Headquarters/CDN Printing in Detroit. Because each order is prepared for you after you purchase, please review your size, color, and shipping address carefully before you check out.

Shipping

  • Shipping is free on every order within the United States.
  • Orders ship within 5 to 10 business days. Business days are Monday through Friday, excluding holidays.
  • You will receive a tracking number by email when your order ships.
  • We ship to the address entered at checkout. Please confirm that it is complete and correct. We are not responsible for orders delivered to an incorrect address entered at checkout.
  • At this time, we ship only within the United States.

Pickup at Our Headquarters

  • You may choose free pickup at the Her Authentic Voice® Headquarters/CDN Printing, located in a suite inside Courageous Detroit Network at 12901 Auburn St., Detroit, MI 48223.
  • Pickup hours are Wednesday through Friday, 10:00 a.m. to 7:00 p.m. We will contact you when your order is ready.
  • Sample garments in every size are available at our headquarters, so you are welcome to try on your size when you visit.
  • Pickup orders must be collected within 30 days of the ready notice. Orders not picked up within 30 days are forfeited and are not eligible for a refund.

Returns and Exchanges

You may return unworn merchandise or request a size exchange within 7 days of delivery.

  • Items must be unworn, unwashed, and in their original condition, free of stains, odors, pet hair, and damage.
  • Exchanges are for a different size of the same design and color. Because your new size will be pressed to order, it ships within 5–7 business days after we receive your return.
  • The customer is responsible for return shipping costs. We ship your exchanged item to you free of charge.
  • Refunds are issued to your original payment method within 5 business days after we receive and inspect your return.
  • The free gift included with your order is yours to keep and does not need to be returned.

Items That Cannot Be Returned

  • Items that have been worn, washed, or altered.
  • Items returned more than 7 days after delivery.
  • Pieces from our Custom Pieces category, which are final sale. All hats are final sale and cannot be returned or exchanged. This includes our one-of-one embellished hats.

Damaged, Defective, or Incorrect Items

If your order arrives misprinted, defective, or different from what you ordered, please email us within 7 days of receiving it. Include your order number and a clear photo or video of the issue. We will make it right with a replacement or a refund at no cost to you.

Shipping Damage, Loss, and Delays

Once your package leaves us, it is in the care of the shipping carrier. Damage, loss, or delays that happen during shipping are the carrier’s responsibility. If your package arrives damaged, please keep the box and packaging, take photos, and email us within 7 days. We will help you file a claim with the carrier.

How to Start a Return or Exchange

Contact us within 7 days of delivery through our Contact page or by calling 586-840-8696. Please include your order number, the item you are returning, and, for exchanges, the size you need.